Terms of Use

  1. The Herakleidon Museum operates an online store (www.herakleidon.gr) and informs you that its seller details are as follows: Name: "CULTURAL CENTER - HERAKLEIDON MUSEUM," Address: Herakleidon 16, Thissio – Athens, VAT Number: 161657001000, Legal form: Non-Profit Company (784 N.P.C.), Tax ID: 998311820
  1. Use of the online store - provision of information. Providing information for the use of the services of the online store herakleidon.gr constitutes a declaration of responsibility under Law 1599/1986. Any false statement may incur penalties as provided for in Article 22(6) of the law. Minor visitors/users of this website can access the services only with the consent of their parents or guardians.
  2. Product Prices. All prices on our websites include the corresponding VAT. These prices apply to the products and quantities available in our warehouse, and the Museum reserves the right to adjust them. For certain areas in Greece with reduced VAT rates and if your order is invoiced, the product prices are lower than those listed due to the reduced VAT.
  3. Return Policy.

In any case, the terms in the "Product Returns" chapter apply. The user/customer has the right to return the product purchased online from the Museum's website (www.herakleidon.gr) within fourteen (14) days in its original packaging and condition if it does not meet the specified specifications. The Museum's team is always at your disposal to meet all your needs for the highest possible quality. Also, at any time before or after the purchase, we support all our products with information on construction, quality, maintenance, and tips on their use and aesthetics enhancement.

  1. Transaction Security

In any case, the terms in the "Transaction Security" chapter apply. All payments made using a credit or debit card are processed through the AlphaBank e-commerce platform, which uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encoding information until it reaches the designated recipient, who can decode it using the appropriate key.

  1. Applicable Legislation for Online Sales

All transactions carried out through the

www.herakleidon.gr are governed by the international and European law regulating e-commerce (Directive 2000/31/EC, PD 131/2003), as well as by the Law on consumer protection (Law 2251/1994) regulating distance sales, as amended by the Ministerial Decision Z1-891/13-8-2013 (Government Gazette B' 2144/30-08-2013).

We inform users/customers that according to Directive 2013/11/EC, which was incorporated into Greece with Ministerial Decision 70330/2015, the possibility of electronic alternative dispute resolution (ADR - Alternative Dispute Resolution) for consumer disputes is now provided throughout the European Union. If the customer is a consumer (i.e., a natural person acting outside their professional capacity) and has any issues with a purchase made from our website, they can initiate the ADR process through the single pan-European platform for electronic dispute resolution (ADR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

  1. Acceptance of these Terms - Modification

By using the website https://www.herakleidon.gr, you are deemed to fully accept and consent to these Terms of Use (General and Specific). The Museum reserves the right to modify these Terms of Use concerning the website of the online store (www.herakleidon.gr) at any time and without prior notice and to publish them on this page. For this reason, please visit this page regularly. Any use of the website after such a change or modification will be considered your acceptance of such changes, modifications, additions, or deletions. The Museum may, at any time, change, suspend, or terminate any individual operation of this online sales website (www.herakleidon.gr), including availability, photography, presentation, or description of any product or service.